Answers, feedback, and a direct line to our team when you need a hand.
Frequently asked questions
Quick answers about contacting nannies, accounts, and how WeNanny works.
Create a family account, browse profiles, then unlock contact details with a one-time Hiring Pass when you are ready to reach out. You message nannies directly. WeNanny is not an agency and does not place candidates for you.
A Hiring Pass is a one-time payment that unlocks nanny contact details and hiring tools so you can message candidates directly. It is not a subscription. You can browse and match at no charge; the pass is needed when you want to contact nannies.
Browsing and matching are at no charge. A one-time Hiring Pass is required to unlock contact details and hiring tools. VIP Concierge is a separate optional service if you want a specialist to run your search.
Sign in to your nanny account and open your profile from the dashboard. Keep experience, availability, and assessments up to date so families can find the right fit.
Use the feedback form on this page or email info@wenanny.ae with the email address on your account and a short description of the issue. We typically reply within one business day.
See our FAQ for company and product questions, Pricing for the Hiring Pass and optional VIP Concierge, and How Profiles Work for assessments and readiness.