Answers, feedback, and a direct line to our team when you need a hand.
Frequently asked questions
Quick answers about contacting nannies, accounts, and how WeNanny works.
Create a family account, browse profiles, then get a Hiring Pass when you are ready to reach out. One payment lets you contact every nanny on WeNanny.
A Hiring Pass is a one-time payment that lets you contact every nanny on WeNanny. It also includes the hiring guide ebook. It is not a subscription and not a fee per nanny. You can browse and match at no charge.
Browsing and matching are at no charge. A one-time Hiring Pass lets you contact every nanny on WeNanny. VIP Concierge is a separate optional service if you want a specialist to run your search.
Sign in to your nanny account and open your profile from the dashboard. Keep experience, availability, and assessments up to date so families can find the right fit.
Use the feedback form on this page or email info@wenanny.ae with the email address on your account and a short description of the issue. We typically reply within one business day.
See our FAQ for company and product questions, Pricing for the Hiring Pass and optional VIP Concierge, and How Profiles Work for assessments and readiness.